How can we help you?
TOP QUERIES
I haven’t received my order, where is it?
- If you paid for next day delivery, your order should arrive before close of business at 6pm. Sometimes, certain circumstances might delay your order till the second day and in those cases, the next day delivery charge will be refunded.
- If you have chosen any other day apart from the next day, your order should be delivered before close of business on the selected day.
- To know if your item has been despatched, please login to your account here and check your order status.
Who will deliver my package?
- Most of our packages are delivered by UPS. For certain products that are fragile or of high value, we have our in house courier deliver them.
- You can also choose to pick up your package. On checkout, simply select the pick-up option and pick up date and we’ll get your items ready.
I forgot to order one of the products I wanted! Can I add it to my order?
Unfortunately, we can’t add products to your order once it’s been confirmed, so you’ll need to create another order.
If you need help placing an order, please contact us and we can help you with your order.
PAYMENTS & CANCELLATIONS
How do I pay for my order?
- You can pay for your order via quickteller using either your Naira mastercard or verve debit. Your card details are not stored on our site as the transaction occurs on the Interswitch platform.
- You can also pay by making a bank transfer. In checkout, you select the bank transfer option and will be directed to a page with our bank account details. Please, note that your order will be on hold till we confirm receipt of payment.
Can I pay cash on delivery?
As most of our gifts are tailor made for you, we need to confirm your payment in order to process your order and as a result, we can’t accept cash on delivery.
If I return or cancel my order, do I get a refund?
- If for any reason you have to return or cancel your order, we would refund the entire cost of the item(s) plus the delivery charge.
- If you are unhappy with your order upon receipt of your items, please call us on +2348166011366 and we will try to fix the issue.
What do I do if I receive my order and it’s damaged?
- We understand how annoying to receive your gift in an imperfect condition and will do our best to fix this.
- Please send us an email with picture of the damaged gift as an attachment or call us on +2348166011366 and we will resolve the issue as quickly as possible.
I have changed my mind and decided to cancel my order, what should I do?
- Please call us immediately on +2348166011366 and we will try to cancel your order before it is passed to the production unit. Our phone lines are open from 9am- 6pm. Once your order has been received by our production unit, we’ll be unable to cancel it.
- Please, note that we close out orders in 2 batches, day time orders (8am- 5pm) can’t be cancelled after 6pm and night time orders (5pm-8am) can’t be cancelled after 10am. Next day delivery orders can’t be cancelled.
How do I return my order?
If you have any issue once you receive your order, please call or send a mail to info@greetingsworld.com and we will try to resolve it.
DELIVERY & ORDER PROCESSING
I haven’t received my order, where is it?
- If you paid for next day delivery, your order should arrive before close of business at 6pm. Sometimes, certain circumstances might delay your order till the second day and in those cases, the next day delivery charge will be refunded.
- If you have chosen any other day apart from the next day, your order should be delivered before close of business on the selected day.
- To know if your item has been despatched, please login to your account here and check your order status.
Do you deliver outside Lagos?
We deliver most of our products outside Lagos. Delivery information is available on each product page. Please, note that there is an additional charge for delivery outside Lagos. Shipping charge may vary depending on item and number of items.
Can I get my order the same day?
- Items to be delivered outside Lagos can’t be gotten on the day of purchase. For orders to be delivered within Lagos, the earliest day you can get your gift is the day after purchase.
- As we need some time to produce most of our gifts, we do not offer same delivery. However, if the gift can be made and delivered to you in the same day, we’ll be willing to help out at an extra charge. Simply email us at info@greetingsworld.com or call us on +2348166011366.
Who will deliver my package?
- All our packages are delivered by our in-house dispatch personnel.
- You can also choose to pick up your package. On checkout, simply select the pick-up option and pick up date and we’ll get your items ready.
I just saw another product I want, can I add it to the order I just placed?
- We won’t be able to add a product to your order once it has been paid for, so you will need to place another order.
- If you need help placing an order, please contact us and we’ll help you with it.
Can I have my items delivered to different addresses?
- For now, we can only deliver your items to one address. If you want to send gifts to different addresses, you have to create an individual order for each address.
- If you have any questions about your delivery or need help placing your order, do let us know.
Can I send the gift directly to the recipient? How will the recipient know it’s from me?
- If you would like to send a gift directly to the recipient, simply fill in the recipient’s address as the shipping address and we will deliver to them.
- Most of our orders are accompanied with a delivery note attached to the package. The delivery note is printed with the recipient’s name and sender’s name. You can always add a (personalised) card to your gift so it can an extra special message.
PERSONALISATION & MISTAKES
Oh no! I’ve made a mistake with my order, can I change it?
Mistakes happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.
If you spot the mistake within two hours of placing your order, you can edit the personalisation by sending us a mail.
If it’s been more than two hours since you ordered your gift, we probably won’t be able to change the personalisation as the item will already be with our production team. Please call us on +2348166011366, and we’ll see if we are able to make any amendments.
I don’t want to write my message in English, can I write it in another language? And can I use special characters, too?
Yes, you can put in special characters and symbols (such as accents on letters) on certain designs
We suggest using English language for your personalisation as the characters can definitely be printed and engraved on to our gifts. If you’re not sure whether the letters/characters you’d like to personalise your gift with are supported by our system, please contact us and we’ll check for you.